Return and Refund Policy

🔁 Return & Refund Policy

Effective Date: 2025-06-24

This Return and Refund Policy outlines the terms and conditions under which you may request a return, exchange, or refund for orders placed via the Namma Cart mobile and web application (hereinafter referred to as the "Application"), operated by Namma Cart (hereinafter referred to as the "Service Provider").

By using our Application and placing an order, you agree to this Return and Refund Policy.

1. Eligibility for Returns

You may request a return or replacement for a product if:

The item delivered is damaged, defective, or expired

The item received is different from what was ordered (wrong product, size, or brand)

The item is missing or partially delivered

The product is within the return window, which is generally 24 hours from delivery

To be eligible for a return:

The item must be unused and in its original packaging

You must provide proof of purchase (Order ID, invoice)

You must report the issue within 24 hours of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged on delivery:

Perishable goods (vegetables, fruits, dairy, frozen items)

Personal care items (toothbrushes, razors, sanitary products)

Opened food packets or tampered packaging

Items marked as non-returnable during checkout

3. Return Process

To initiate a return or refund request:

Open the Namma Cart app → Go to My Orders

Select the order and tap on “Report Issue” or “Request Return”

Choose the reason, attach supporting images (if applicable), and submit

Our support team will review and respond within 24–48 hours

Upon approval, we will:

Arrange a pickup (if required)

Offer a replacement or refund based on stock availability and issue type

4. Refund Process & Timelines

Once your return is approved or a cancellation is confirmed:

If your refund is delayed beyond 10 business days, please contact us with your Order ID and payment details.

5. Order Cancellations

You may cancel your order before it is dispatched, by:

Visiting My Orders → Select Order → Cancel Order

Cancellation is not guaranteed once the order has been processed or dispatched.

If cancelled:

The full amount will be refunded if prepaid

COD orders will be simply voided

We reserve the right to cancel orders in case of unavailability, payment issues, or suspected fraud.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If the exact product is not available, we may:

Offer a substitute

Process a full refund

7. Exceptions

Returns and refunds may not be honored if:

The return request is made after 24 hours of delivery

The product has been used or opened

Tampering or intentional damage is suspected

The original invoice or proof of order is missing

8. Customer Support

For return, refund, or cancellation assistance, contact us at:

Email: selva@namma-cart.com
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We are committed to ensuring your satisfaction. If you're unhappy with your order or service, please reach out — we’re here to help.